What are dealerships getting wrong about F&I—and how can they create more value without adding more paperwork, steps, or customer friction?
Jon Stevens of Nexus Automotive Solutions joins John Gavin and BAGI for an honest conversation about today’s F&I department, customer trust, payment sensitivity, product penetration, dealer profitability, and the changing expectations surrounding the finance office.
Jon also introduces us to Nexus Automotive Solutions and EquityPro, including their approach to dealer-owned financial protection products, customer support, identity-theft monitoring, and building stronger long-term relationships between dealerships and their customers.
In this episode:
• What limits F&I performance
• Why customers decline protection products
• Building value without complicating the process
• Protecting dealership profitability
• Creating greater transparency and customer trust
• The future of dealer-owned F&I products
Learn more about Nexus Automotive Solutions:
https://www.nexusautomotivesolutions.com/
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